Q : What forms of payment do you accept?
A : We accept payment via iPay88. This includes debit card & credit card (Visa/Master/Union Pay), online banking (FPX) and e-wallet (Boost/MAE/Grab Pay/Touch & Go/Shopee Pay etc).
Q : How long will the delivery take?
A :Peninsular Malaysia deliveries usually take 1-3 days.
East Malaysia deliveries usually take between 2-7 days.
International deliveries depends on location. Expect between 3-7 days.
Q : When do you pack and ship the order?
A : All orders take 1-3 business days to process before it is shipped out during business hours from 9am to 5pm (Monday to Friday). Do expect some delay due to high volume in campaign day or festival seasaon.
Q : Will my products be safe when shipped?
A : We carefully pack and bubble wrap all items in shipping boxes. From our experience, it will be okay. If you receive anything that is less than satisfactory, do contact us and we will be more than happy to assist you.
Q : Will you include printed invoice in my order?
A : Yes, we will include it in the order. Do leave us a remark if you do not need the invoice.
Q : Where do i find my tracking details?
A : Tracking details will be sent to your registered e-mail once your order is packed or you may view it in your account that register with us.
Q : Can i collect my online order at showroom?
A : Yes, self pick-up is now available. You may place your order on the website and choose for pickup method. A separate confirmation email will be sent to notify you once your order is ready for pick-up. Location for self-pick up is at Emporis Kota Damansara. Proof of identification and order confirmation needed upon collection.
Q : Are your products halal?
A : Our products do not carry a halal certification. However, we can confirm that they do not include any pork related ingredients as certified by the company.
Q : Do you provide customisation for corporate gift or doorgift?
A : Yes we do. Please contact us for more information.