Shipping policy

Delivery Timeline

For local shipping, orders are shipped via standard shipping service within 2-7 business days upon order payment confirmation.

Upon shipment, courier service takes an average of 2-7 business days depending on your location. Tracking information will be emailed to you once your order has been shipped.

We are not responsible for any lost or damaged parcels during delivery.


Self Pick Up

Self pick-up is now available, you may place your order on the website and choose for pickup method. A separate confirmation email will be sent to notify you once your order is ready for pick-up. Location for self-pick up is at Emporis Kota Damansara.


Walk-in purchase

You may walk-in to purchase at our retail locations below:

S-03-07, Emporis Kota Damansara, Petaling Jaya, Selangor

Tuesday - Friday, 11am-5pm except public holiday / state holiday 


International Shipping

We offer international shipping to Singapore and Hong Kong. Shipping is based on weight and will be calculated at checkout.

For others international shipping, please email us at to arrange for delivery.

Au'tree Candle do not charge customs and taxes for international shipping. Some countries might charge additional customs and taxes or any applicable law and regulations of your country for the items are entering. Recipient will be responsible for the payment of customs and taxes which will be collected upon delivery.


Incorrect Shipping Information

In any case when the parcel is return to us due to customers' error in providing shipping information such as receiver's name, missing postal code, wrong unit number and etc., the customer is responsible for the cost of re-shipment.


Unclaimed Items

For deliveries that remain unclaimed and are subsequently returned to us, the customer is responsible for the cost of re-shipment.


For any others shipping related enquiries, please email us at


Au'tree Candle reserves the right to change the terms and conditions at any time without further notice.


Thank you for shopping with Au'tree Candle.